1. Introduction
Welcome to the Suceeder Recovery Platform, operated by Suceeder Recovery LTD (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our mobile application, website, and related digital tools (collectively, the “Platform”).
By using the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
2. Eligibility
To use the Platform, you must:
- Be at least 18 years old;
- Have the legal authority to enter into this agreement;
- Provide accurate and current registration information;
- Use the Platform in accordance with these Terms and applicable laws.
3. Subscription & Payments
Some Platform features require a paid subscription:
- Fees must be paid in advance;
- Subscriptions may automatically renew unless canceled beforehand;
- Payments are non-refundable unless required by applicable law;
- Prices may change, and notice will be provided before changes take effect.
All transactions are processed securely through third-party payment processors.
4. Use of the Platform
You agree not to:
- Use the Platform for illegal, harmful, or fraudulent activities;
- Provide false information or misuse emergency features;
- Interfere with Platform security or functionality;
- Reverse-engineer or attempt to extract source code from the Platform.
Violation may result in immediate suspension or account termination.
5. Roadside & Recovery Services
5.1 Delivery of Services
All recovery and roadside services arranged through the Platform are performed by independent subcontractors. Suceeder Recovery LTD does not perform the physical service.
5.2 Availability
Service availability depends on:
- Subcontractor availability;
- Weather conditions;
- Your location;
- Network or geographical limitations;
- Operational or emergency conditions.
5.3 No Guarantees
We do not guarantee:
- Response times;
- That a service provider will always be available;
- Successful completion of the requested service.
6. User Responsibilities
Users must:
- Provide accurate real-time location;
- Ensure all personal and vehicle details are correct;
- Maintain safety at the scene;
- Follow all instructions from subcontractors.
7. Data Protection & Privacy
Suceeder Recovery LTD complies with global data-protection standards, including GDPR principles and local privacy laws where applicable.
7.1 Information We Collect
- Name and contact details;
- Vehicle details;
- GPS location for service dispatch;
- Payment information (handled securely by third parties);
- Device identifiers and usage analytics.
7.2 Why We Process Your Data
We process user data to:
- Deliver roadside and recovery services;
- Match users with the nearest subcontractors;
- Improve safety and prevent fraud;
- Support Platform functionality and updates;
- Meet legal and compliance requirements.
7.3 Data Sharing
We may share data with:
- Approved subcontractors for service delivery;
- IT partners supporting the Platform;
- Payment processors;
- Authorities when legally required.
We do not sell personal data.
7.4 Location Data
Location access is essential to:
- Identify your breakdown location;
- Dispatch the nearest subcontractor;
- Track service progress.
Disabling location permissions may limit Platform functionality.
7.5 Data Security
We use encryption, authentication, and access controls to protect personal data.
7.6 Data Retention
We retain data only as long as required for operational, safety, or legal purposes.
7.7 Global User Rights
Depending on your jurisdiction, you may have the right to:
- Access your data;
- Request deletion or correction;
- Restrict processing;
- Transfer your data;
- Withdraw consent.
Requests: support@suceederrecovery.com (replace with your support email).
7.8 Privacy Policy
Our full Privacy Policy forms part of these Terms and is available on our website and app.
8. Limitation of Liability
To the maximum extent permitted by law:
- Suceeder Recovery LTD is not responsible for delays, damages, or actions of subcontractors;
- We are not liable for indirect, incidental, or consequential damages;
- Total liability is limited to the subscription fees paid in the past 12 months.
9. Account Security
You are responsible for maintaining account confidentiality and for all actions taken under your account.
10. Intellectual Property
All Platform content, branding, software, and materials are owned by Suceeder Recovery LTD. Unauthorized use is strictly prohibited.
11. Termination
We may suspend or terminate accounts for misuse, fraud, or violation of these Terms. Users may close their accounts at any time.
12. Changes to Terms
We may update these Terms periodically. Continued use of the Platform indicates acceptance of updated Terms.
13. Governing Law
These Terms are designed for worldwide applicability. Disputes will be governed by the laws of the primary operating jurisdiction of Suceeder Recovery LTD unless local law requires otherwise.
14. Contact
If you have questions about these Terms, please contact:
- Email: [Insert Support Email]
- Phone: [Insert Number]
- Address: [Insert Address]
